Shipping info
1. How are your champagne glasses packaged for shipping?
Our champagne glasses are carefully packaged in a custom-designed, hard carton box to ensure maximum protection during transit. The box is reinforced to withstand handling and minimize the risk of breakage.
2. What measures do you take to ensure the glasses don’t break during shipping?
We use high-quality, durable hard carton boxes specifically designed for fragile items. Each glass is securely placed and cushioned within the box to absorb shocks and prevent movement during shipping.
3. What happens if my champagne glass arrives broken?
While we take every precaution to ensure your glasses arrive safely, accidents can sometimes happen. If your glass arrives broken, we will replace it immediately at no extra cost to you. Please contact our customer service with a photo of the broken item and your order details.
4. How do I report a broken glass upon delivery?
If you receive a broken glass, please follow these steps:
- Take a clear photo of the broken glass and the packaging.
- Contact our customer service team via email or phone with the photo and your order number.
- We will process your replacement order immediately and send you a new glass at no additional charge.
5. Is there a time limit to report a broken glass?
We ask that you report any broken glasses within 7 days of receiving your order. This allows us to address the issue promptly and ensure you receive your replacement quickly.
6. Will I need to return the broken glass?
No, you do not need to return the broken glass. Once we verify the damage with a photo, we will process your replacement immediately.
7. How long will it take to receive my replacement glass?
Once we have confirmed the breakage, your replacement glass will be shipped out as soon as possible. Shipping times may vary depending on your location, but we strive to ensure you receive your replacement quickly.
8. Do you offer any additional insurance for shipping?
Our packaging is designed to provide the best protection possible, but if you would like to add additional shipping insurance for peace of mind, please contact our customer service team when placing your order.
9. What if my order contains multiple glasses and only one arrives broken?
If only one glass in a multi-glass order arrives broken, we will replace just the broken glass. Please follow the same procedure for reporting the breakage and we will ensure the replacement is sent promptly.
10. Can I track my replacement order?
Yes, once your replacement order has been processed, you will receive a tracking number so you can monitor the shipment and know when to expect your new glass.